people are an inevitable fact of life - in person OR on the phone!
This presentation examines social skills and perspectives that
ensure generally good relations with most people; personal
self-control and anger management strategies; on-the-spot problem
solving; and fresh perspectives and tools for dealing with the
chronically difficult person. If appropriate, the challenge of
communicating with diverse personality types is also discussed.
Customized to respond to specific workplace issues, as well as the
general topic of coping with difficult people.