Ø Identifying the "soft part" and the "hard part" of leading
        employees through the process of change 

Ø Understanding the 3-step transition cycle that demystifies
        the change process for manager and employee alike

Ø Consciously developing strategies and techniques to
        assist employees  who must function in ambiguous
        circumstances for significant periods of time 

Ø Formulating ways to get commitment (buy-in) from
        employees affected by the change(s) 

Ø Finding humor, using humor, and supporting humor in the
        process!

Ø Using transition skills effectively in other parts of their
        lives,  whether the change is externally or internally
        motivated